Returns & Exchanges Policy

Duostore.com

At Duostore.com, we aim to provide a smooth and transparent shopping experience. Please review our updated Returns & Exchanges Policy below.

1️⃣ Eligibility for Returns & Exchanges (Watches Only)

You may request a return or exchange within 7 days of receiving your watch if:

The watch has a manufacturing defect or technical issue
The item is unused and in new condition
It is returned in original, undamaged packaging
All manuals, tags, accessories, and security seals (if provided) are included
The product is shipped back via insured courier service with tracking

All returns are subject to Return Merchandise Authorization (RMA) approval by Duostore.com

2️⃣ Important Conditions

Please note:

“Change of mind” or personal dislike is not a valid reason for return.
Refunds will be processed after deducting shipping charges.
A 5% transaction fee will be deducted on refunds for online payments
Return shipping costs are the customer’s responsibility.
Duostore.com is not liable for lost or damaged return shipments.
Restocking fees may apply in certain cases.

Duostore.com reserves the right to refuse returns if:

The item shows signs of wear
Packaging is damaged
Any accessories, tags, or documents are missing
The watch has been tampered with

Proof of purchase is mandatory to process any return or exchange.

3️⃣ Situations Where Return/Exchange Is Not Applicable

Returns or exchanges will NOT be accepted if:

You changed your mind
You found a cheaper option elsewhere
The gifted person does not like the item
The watch size (strap/dial) does not fit

5️⃣ Warranty Information

A valid Duo warranty card is mandatory for warranty claims.

The warranty does NOT cover:

• Water or moisture damage under any circumstances
• Watch case, crystal/glass
• Strap, bracelet, bezel
• Crown, stem, screws
• Finishes, clasps, buckles
• Any external or cosmetic damage
• Lost or missing stones or decorative element

For complete warranty details, please visit:
https://duoostore.com/pages/warranty-policy