Privacy Policy

Duo.pk

At Duo.pk, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website.

By accessing or using Duo.pk, you agree to the practices described in this policy.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

This may include:

Full Name
Phone Number
Email Address
Shipping & Billing Address
Payment-related details (processed securely via payment partners)

We collect this information when you:

Place an order
Create an account
Contact customer support
Subscribe to updates or promotions

Automatic Data Collection

When you browse Duo.pk, certain information is automatically collected, such as:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Date and time of visit

This data helps us improve website performance and user experience.

2. How We Use Your Information

Your information may be used for the following purposes:

To process and deliver your orders
To communicate order updates and confirmations
To provide customer support
To improve website functionality and services
To send promotional updates (only if you opt-in)
To prevent fraud and enhance security

We only use your data for legitimate business purposes.

3. Cookies & Tracking Technologies

Duo.pk uses cookies and similar technologies to:

Enhance website functionality
Remember user preferences
Analyze traffic and performance
Improve user experience

You may disable cookies through your browser settings. However, doing so may affect certain website features.

4. Sharing of Information

We do not sell, trade, or rent your personal information.

However, we may share necessary information with trusted third parties strictly for operational purposes, including:

Courier and delivery partners
Payment processing providers
IT and website service providers
Analytics tools

These partners are contractually obligated to protect your information and use it only for assigned tasks.

5. Data Security

We implement commercially reasonable security measures to safeguard your personal information.

While we strive to protect your data, please understand that no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

6. External Links

Our website may contain links to third-party websites. Duo.pk is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies separately.

7. Children’s Privacy

Duo.pk does not knowingly collect personal information from individuals under the age of 13.

If we become aware that such information has been submitted, we will take immediate steps to remove it. Parents or guardians who believe their child has provided personal information may contact us directly.

8. Policy Updates

We may revise this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date. Continued use of the website after updates means you accept the revised policy.